Shipping policy

How Do I Track My Order?

Once your order ships, you’ll receive a shipping confirmation email with a real-time tracking link.
Click the link anytime to follow your delivery status.

Do You Ship Internationally?

Yes, we ship worldwide, except for Russia and a few regions with limited courier access.
Can’t find your country at checkout? Email us at support@coolgeekaudio.com — we’ll do our best to assist.

When Will My order Ship?

In-stock items usually ship within 1–3 business days after payment confirmation.

How Long Does Shipping Take?

Estimated delivery times:

  • US & EU: 5–12 business days

  • International: 10–20 business days

You’ll receive live tracking once your package ships.

Shipping Costs & Free Shipping

  • Shipping fees are calculated at checkout based on your location.

  • Orders over $800 qualify for free shipping worldwide — it’ll be automatically applied at checkout.

Customs Duties & Import Taxes

  • For US and EU orders, taxes and import fees are included in your total — no extra charges at delivery.

  • For other countries, duties may apply based on your location.
    If applicable, these costs are already included at checkout, so you won’t pay anything extra when the order arrives.

💡 If local customs contact you directly, feel free to reach out — we’re here to help ensure a smooth delivery.

If a package is refused due to unpaid duties and sent back to us, any return shipping fees may be deducted from your refund.

Missing Order Confirmation Email

Didn’t get your confirmation email?
Check your spam or promotions folder. Still nothing? Contact us at support@coolgeekaudio.com with your name and the email used at checkout.

Damaged Items

We stand behind our quality. If your product arrives damaged, email us at support@coolgeekaudio.com with:

  • A brief description of the issue

  • Your order number or proof of purchase

  • Photos or video of the damage (JPEG/ZIP format preferred)

  • The serial number (located at the base of the product)

Use the subject line “Damaged Product” — we’ll take care of the rest.